About Us:

Open Door Legal is pioneering the country’s first system of universal access to civil representation and working to show that when everyone has access to the law, poverty will be dramatically reduced.

We won the 2015 Google Impact Challenge and we’ve been recognized by the Draper Richards Kaplan Foundation for our innovative, results-oriented program. Long-term, we plan to replicate our services across San Francisco, make this city the first in the country with universal access to civil legal representation, and become a model for national replication.

We’re only going to achieve this if we continue our tradition of hiring the best possible people. We hire people who are extremely passionate, quixotic, love tackling tough problems, client-centered and believe in continuous personal growth.

We believe injustice is the heart of poverty and we invite you to join us in having a systemic impact on how we, as a society, ensure justice for the poor.

Overview of Position:

We are hiring a Director of Talent & Operations to help us build the team, technology, and operations we need to scale universal access across San Francisco. This person must be a mission-focused, seasoned, strategic, and process-minded leader with experience helping to scale an organization and participating in an executive team. This person must be a leader who is able to help others deliver measurable, cost-effective results and help make our vision a reality. Importantly, this person will have the skills, sensitivity, and personal confidence to tap into the potential that each member of the team brings to this mission. While it is essential that this person brings efficient and effective systems to increase the productivity of the organization, is it also critical that they help the team retain the creative passion that has driven our success so far.

Overall, this position is intended to be a challenging yet extremely rewarding experience for someone looking to grow professionally and make a difference with an innovative, results-oriented, and fast-growing organization.

Talent Responsibilities:

  • Recruit, screen, hire, and onboard new staff
  • Recruit, screen, hire, and onboard skilled volunteers, including legal volunteers. Manage our volunteer program.
  • Manage the professional development and performance review processes.
  • Organize a staff peer coaching system and provide one-on-one coaching in areas of professional expertise.
  • Organize group training on topics like trauma-informed care, diversity, and mental health.
  • Build organizational culture through curated storytelling, social events, and celebrations.
  • Manage our benefits package, including health care, student loan repayment assistance, paid time off, and emergency zero-interest loans.
  • Ensure compliance with all relevant employment laws.

Operations Responsibilities:

  • Manage the development of our technology stack, including our custom-built case management system and work towards licensing it to other non-profits.
  • Manage facilities, janitorial services, and gardening so that our offices always provide an inviting space to staff, clients, and volunteers.
  • Ensure our facilities are secure, disability friendly, and family friendly.
  • Provide IT support to staff and ensure our IT assets are in good working order.
  • Manage the build-out of new facilities, including lease negotiations, architectural, and general contracting.

Strategic Responsibilities:

  • Use design-thinking to help create efficient and inclusive business processes
  • Provide strategic input to the Executive Director and executive team on our growth plan and compensation/benefits package.


  • Must have at least three years of program or product management experience (nonprofit preferred).
  • Must have experience in the creation and delivery of employee professional development.
  • Must have a desire and passion for building teams, leading organizations and impacting organizational culture.
  • Must have experience with hiring.
  • Must be comfortable using technology and cloud-based case management systems.
  • Must be comfortable managing interpersonal conflict.
  • Must be able to think strategically and make decisions based on limited information.
  • Must be culturally competent and sensitive to barriers low-income residents face when attempting to access the justice system.
  • Must be willing to make a two-year commitment to the organization.

Bonus Points:

  • An MSW or an MBA.
  • A background in design-thinking or systems design.
  • An HR certificate.
  • Previous experience using Salesforce.
  • Experience working in a high-volume legal aid or similar environment.
  • Experience working with low-income and vulnerable populations.
  • Having lived a significant period of your life in San Francisco proper.

Starting compensation is $85,000 per year


  • Loan Repayment Assistance - for staff pursuing 10-year public interest debt forgiveness, we will pay the minimum payment on all qualifying loans so that you don’t ever need to worry about student debt.
  • We also offer medical benefits, four weeks of paid time off per year, paid parental leave, and a retirement plan.
  • We offer a fun and challenging work environment for anyone who's passionate about making a difference.
  • We use best-in-class technology solutions, including Salesforce.

Applications received before Aug 3, 2019, will be given priority